The agreement between Solmex and the organisation whose people use it. Written to be read: plain sentences, no defined term used before it is defined, and nothing promised that the product does not do today.
This document is complete in substance and unfinished in detail. Before it is published, replace every highlighted placeholder here and in the Privacy Policy, remove the noindex tag in both files, and have both reviewed by a lawyer qualified in Türkiye:
[email protected] and [email protected]; the domain sends mail today but does not receive it./terms and /privacy (and their /tr/ counterparts) to sitemap.xml and to the URL list in tools/audit-seo.cjs; they are deliberately absent while noindex.This agreement is between [REGISTERED COMPANY NAME], a [COMPANY FORM] registered in Türkiye at [REGISTERED ADDRESS] under registration number [MERSIS / TAX NO] ("Solmex", "we", "us"), and the organisation that signs up for or uses the Service ("Customer", "you").
It takes effect on the earliest of: the day you create a workspace, the day you first use the Service, or the date stated on a quotation or order that refers to these Terms.
If you are accepting these Terms on behalf of an employer or another organisation, you confirm you are authorised to bind it, and "you" means that organisation.
yourcompany.getsolmex.com), holding your records and only yours.We give you a non-exclusive, non-transferable right to access and use the Service for your own internal business purposes during the term of this agreement, subject to these Terms and to the plan you are on.
Each Workspace has its own address. That address is allocated to you for as long as this agreement lasts; it is not sold to you, and we may refuse or reclaim an address that infringes a trade mark, impersonates another organisation, or appears on our reserved list.
Signing up is currently by invitation. We may decline a signup, and we may require an invitation code, without giving a reason.
You decide who your Users are and what each of them may do; the Service gives you the permission controls to do it. You are responsible for what your Users do and fail to do under your Workspace, as if it were your own act.
Accounts belong to individuals and must not be shared. You must keep credentials confidential and tell us promptly at [email protected] if you believe an account has been compromised.
Plans are priced per full seat, with work requesters included at no charge as described on our pricing page. Seat allowances are recorded on your subscription. Where your plan carries a seat limit, you agree not to exceed it; where usage exceeds what you are paying for, we will contact you rather than cut off access.
You must ensure each User is at least 18 years old and is acting for your organisation.
Free and trial plans. The Starter plan is free. Self-serve plans include a trial period, stated at signup and currently 14 days. We may change what a free plan includes, and may withdraw a free plan on 30 days' notice.
Paid plans. Fees are those stated on our pricing page or on the quotation or order we agree with you. Prices are stated in US dollars and are exclusive of VAT (KDV), withholding and any other tax or duty, which you pay in addition where they apply.
How you pay. We do not take card payments and we store no payment card details. Paid plans are invoiced, and invoices are payable within 30 days of the invoice date unless the order says otherwise. Amounts unpaid after their due date may carry default interest at the statutory commercial rate.
Changes to fees. We may change our prices for a renewal term by telling you at least 30 days before that term starts. Your current term's price does not change.
No refunds by default. Fees already paid are not refundable except where these Terms say so, or where the law requires it.
Customer Data is yours. Nothing in this agreement transfers ownership of it to us, and we claim no rights in it beyond what we need to run the Service for you.
You grant us a limited licence to host, copy, transmit, display and process Customer Data strictly to provide, secure, back up and support the Service, and to comply with the law. That licence ends when the data is deleted.
We do not use your data to sell to you or to anyone else. We do not sell Customer Data, we do not share it with advertisers, and we do not use it to train machine learning models. If we ever want to use aggregated, fully anonymised statistics that cannot identify you, your people or your assets, we will say so in these Terms first.
You are responsible for the accuracy, quality and legality of Customer Data, and for having the right to put it into the Service. The Service records and calculates from what it is told; it does not verify that a reading, a cost or a certificate is true.
Your Workspace will contain Personal Data: at minimum your Users' names and email addresses, and in most deployments personnel records, certifications and documents relating to your workforce.
For that data you are the data controller and we are the data processor. We process Personal Data in a Workspace only on your documented instructions, which include your use of the Service's features. The detail (what we hold, where it sits, who our sub-processors are, how long we keep it, and how a data subject exercises their rights) is in our Privacy Policy, which forms part of this agreement.
For data we collect in our own right (your account and billing contacts, our website's visitors, our support correspondence), we are the controller, and the same Privacy Policy explains it.
Each of us will comply with the KVKK and, where it applies, the GDPR. You are responsible for having a lawful basis to put your workforce's data into the Service and for issuing whatever notice or clarification text (aydınlatma metni) your own people are owed.
You will not, and will not permit anyone to:
Responsible security research is welcome: report anything you find to [email protected] and give us a reasonable chance to fix it before you tell anyone else. We will not pursue you for a good-faith report that respects the rules above.
We will use commercially reasonable efforts to keep the Service available, and we will try to schedule maintenance outside normal working hours where it needs downtime.
There is no service level agreement at this stage, and we would rather say so than imply one. We do not commit to an uptime percentage, a response time or a service credit. If you need a contractual SLA, tell us and we will agree one in writing as part of an order.
Support is provided by email at the address published on our site, in English or Turkish, during Türkiye business hours.
We take a daily backup of the database and uploaded files and keep a copy off site. Backups exist so that we can restore the Service after a failure; they are not an archive service for you, and a backup is not a substitute for exporting your own records. Restoring a single deleted record from a backup on request is a favour we may not always be able to do.
We maintain technical and organisational measures appropriate to the Service, which today include: isolation between customer workspaces enforced by the database itself, not only by application code; encryption of traffic in transit; passwords stored only as salted hashes; role-based permissions under your control; an audit trail of changes to key records; and access to production systems limited to the people who need it.
No system is perfectly secure. If we become aware of a breach affecting your Customer Data, we will notify you without undue delay, tell you what we know, and support you in meeting any notification duty you have under the KVKK or the GDPR.
Solmex is a young product under active development. Features are added, changed and occasionally withdrawn. Some parts of the Service are labelled as beta or preview; those are provided as they stand, may be unstable or removed, and should not be relied on for anything you cannot afford to lose.
We will not remove a feature you rely on without notice where we reasonably can avoid it, and material reductions in functionality are covered by clause 19.
The Service, its software, design, documentation and the Solmex name and marks are ours, and remain ours. You get the right to use them as set out here and nothing more.
If you send us ideas, requests or feedback, we may use them to improve the Service without owing you anything and without restriction. We will not identify you as their source without asking.
We may name you as a customer, and use your name and logo, only with your prior written consent, which you may withdraw at any time by writing to [email protected].
Each of us may learn confidential information belonging to the other. Each of us will keep it confidential, use it only to perform this agreement, protect it at least as carefully as our own, and disclose it only to people who need it and are under a duty of confidence.
This does not cover information that is public through no fault of the receiver, was already known to them free of any duty, or is developed independently. If the law or a court requires disclosure, the party required to disclose will tell the other first where it is lawfully able to.
We may suspend access to the Service, in whole or in part, if: an invoice is more than 30 days overdue and remains unpaid 10 days after we ask; your use threatens the security, integrity or availability of the Service or another customer's data; or the law requires it.
Except in an emergency or where the law forbids it, we will warn you first and give you a reasonable chance to fix the problem. Suspension does not delete anything, and access is restored when the cause is resolved.
This agreement runs for the subscription term stated in your order, or month to month if no term is stated, and renews for successive terms of the same length unless either of us gives notice of non-renewal at least 30 days before the end of the current term.
Either of us may terminate for material breach that is not cured within 30 days of written notice, or immediately if the other becomes insolvent or enters liquidation.
When this agreement ends:
Each of us warrants that we have the authority to enter into this agreement.
We warrant that we will provide the Service with reasonable skill and care, and that we will not materially reduce its overall functionality during a term you have paid for.
Beyond that, and to the fullest extent the law allows, the Service is provided as is. We do not warrant that it will be uninterrupted or error-free, that it will meet your particular requirements, that it will find every fault or predict every failure, or that any figure it calculates is fit for a regulatory, financial or safety purpose. Maintenance, safety and compliance decisions remain yours.
Neither of us is liable for indirect or consequential loss, loss of profit, revenue, goodwill, anticipated savings, or loss of or damage to data beyond the cost of restoring it from your own records.
Each party's total liability arising out of this agreement in any 12-month period is limited to the fees you paid us for the Service in the 12 months before the event giving rise to the claim, or USD 500 where the Service was provided free of charge.
Nothing here limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for a party's wilful misconduct or gross negligence.
These limits do not apply to your obligation to pay fees, or to either party's breach of clause 13 (Confidentiality).
You will defend us against, and cover us for, third-party claims arising from Customer Data or from your use of the Service in breach of these Terms, including a claim by one of your people about data you put into the Service.
We will defend you against, and cover you for, third-party claims that the Service as we supplied it infringes their intellectual property rights, provided you tell us promptly, let us control the defence, and do not settle without our agreement. If such a claim is made, we may modify the Service, obtain a licence, or terminate this agreement and refund fees covering the unused part of the term.
We improve the Service continuously and may change how it works. We will not make a change that materially reduces its overall functionality during a term you have paid for, without your agreement.
We may revise these Terms. We will publish the revised version here with a new version number and date and, for a material change, tell your account contacts by email at least 30 days before it takes effect. If you do not accept a material change, you may terminate before the change takes effect by writing to [email protected], and we will refund fees covering the unused part of your term. Continuing to use the Service after the effective date means you accept the revision.
We keep a record of which version of these Terms your organisation accepted, and when.
This agreement is governed by the laws of the Republic of Türkiye. The Istanbul Central (Çağlayan) Courts and Enforcement Offices have exclusive jurisdiction, and each of us submits to them.
These Terms are published in English and Turkish. We have taken care to make the two say the same thing; if they ever differ, the English version governs.
Notices to us go to [email protected] and to our registered address. Notices to you go to the email addresses of your account administrators in the Service. Email notice is treated as received on the next business day.
Neither of us may assign this agreement without the other's written consent, except that either may assign it in full to a successor in a merger, reorganisation or sale of substantially all its business, on written notice.
We may use sub-processors and sub-contractors to provide the Service; they are listed in the Privacy Policy, and we remain responsible for their performance.
Neither of us is liable for a failure to perform, other than a failure to pay, caused by something beyond our reasonable control, including natural disaster, war, civil unrest, industrial action, government action, earthquake, failure of a telecommunications or hosting provider, or a denial-of-service attack.
We are independent contractors. This agreement creates no partnership, joint venture, agency or employment relationship, and there are no third-party beneficiaries.
A delay in enforcing a right does not waive it. If a provision is held unenforceable, it is severed and the rest continues in force.
These Terms, together with the Privacy Policy and any order or quotation that refers to them, are the whole agreement between us on this subject and replace any earlier discussion. Where an order and these Terms conflict, the order governs for that customer.
Solmex Terms of Service, version 1.0. Questions about this document: [email protected]. Questions about personal data: [email protected]. See also the Privacy Policy.