At Solmex we care about the privacy of our users and the security of their information. This Privacy Policy explains the general privacy and security practices that apply when you use the Solmex website and the Solmex platform.
By using Solmex you accept the practices set out in this policy. Specific terms or notices may also apply to particular parts of our services.
This policy applies to the use of the website, applications and related digital services operated by Solmex.
Solmex may update this Privacy Policy from time to time, for reasons such as the development of our services, the protection of their security, or changes in the technologies used.
Changes to the policy are published on this page. We recommend that you review the current policy regularly.
While you use Solmex, various information may be created in our systems or provided by the user.
Examples include account information, contact information, system usage records, technical information, and content entered into the platform by the user.
Users are responsible for the accuracy of the information and content they submit to Solmex, and for holding the authority required to share that information.
Solmex may remove, or restrict access to, content that threatens the security or proper operation of the services, that is unlawful, or that infringes the rights of third parties.
Information obtained by Solmex may be used primarily to provide, operate, secure and improve the services.
In this context, information may be used for purposes such as:
Details of the conditions under which personal data is processed, and the legal grounds for that processing, are explained separately in the relevant KVKK notices.
A user account may be required in order to use some Solmex features.
You are responsible for keeping your sign-in details confidential and for the security of the operations carried out through your account.
If you believe your password has been obtained by a third party, or that an unauthorised operation has taken place on your account, you should notify Solmex as soon as possible.
Solmex reserves the right to temporarily restrict access to accounts, or to apply security measures, where it considers this necessary to protect the security of accounts and systems.
In order to keep Solmex running securely and correctly, technical information about the device, browser, connection, IP address, session and system usage may be generated or recorded automatically.
This information may be used in particular for system security, error detection, performance monitoring and the improvement of the services.
The Solmex website and applications may use cookies and similar technologies to improve the user experience, provide core functions, support security and understand how the services are used.
Cookies may allow certain information to be stored on, or read from, your browser or device.
You can manage cookies, or disable some of them, through your browser settings. Disabling certain cookies may prevent particular features of the website or the services from working properly.
The Solmex marketing website at getsolmex.com measures its own pages with Plausible Analytics. It sets no cookies and stores nothing on your device; it does not record your IP address, does not identify individual visitors, and does not follow anyone across other websites. That is why this website shows you no cookie banner.
Solmex may make use of different technology and service providers in order to deliver its services.
These may include hosting, cloud infrastructure, security, error monitoring, communication, analytics and other technical services.
Those service providers may access the system, or certain information, within the scope of the service determined by Solmex and to the extent necessary.
Solmex may also provide links to third-party websites or services within its website or services.
Those third parties may have their own privacy policies and terms of use. Solmex is not responsible for the practices of third-party services outside its own control.
Solmex is a platform that helps companies and teams manage their maintenance and operations processes.
For that reason, users may enter operational information such as equipment, personnel, maintenance, work orders, stock and documents into the platform.
The management and sharing of that information is the responsibility of the organisation that owns the account and of its authorised users.
Users should be satisfied that they hold the rights and authority required to share the information and documents they upload to the platform.
Solmex works to apply appropriate technical and operational security measures to protect the security of the information held on the platform.
Our systems may be monitored and improved on a regular basis in order to protect against unauthorised access, data loss, misuse and other security threats.
That said, no method of communication over the internet or of electronic storage can be guaranteed to be entirely risk-free or absolutely secure.
It is also important that users protect their account details and report anything they consider suspicious from a security point of view to Solmex.
Solmex may share information with competent public institutions, judicial authorities or other authorised bodies where necessary in order to comply with applicable legislation and to fulfil its legal obligations.
In such cases the intention is that action is taken only to the extent necessary, and that the security and confidentiality obligations required by the relevant legislation are observed.
Solmex may contact you with information about our products, services, updates or our company.
In respect of commercial electronic communication, the required permission and consent processes are carried out in accordance with applicable legislation.
You can change your communication preferences through the contact methods provided to us, or through the options offered in the relevant messages.
Where users misuse the Solmex services, attempt to circumvent security measures, gain unauthorised access to the information of other users, or engage in activities that threaten the security of the services, Solmex reserves the right to take the necessary security measures.
Those measures may include the temporary restriction, suspension or termination of the relevant account or service.
Solmex may update this Privacy Policy in line with changes to its services, technologies or operations.
The current policy is always published on this page.
Where there are significant changes, users may also be informed separately where this is considered appropriate.
If you have questions about this Privacy Policy, or a report concerning privacy and security, you can get in touch with us.
Solmex Privacy Policy, version 1.0, last updated 20 August 2026. See also the Terms of Service.