Product / Work Orders

Every job assigned, done and signed off.

Solmex turns each job into a work order with a priority, a person and a date. The technician records the work and parts used, and the right people sign it off.

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Work Orders in Solmex on a phone: Blocked, and why. Overdue jobs stand out.
The Solmex work order list: each job with its number, the machine, the type of work, priority, who it is assigned to, its stage and its scheduled date.
The work order list: open, blocked and overdue jobs at a glance.

Key points

  • A work order can be raised from a breakdown, a request or a failed inspection, not just typed from scratch.
  • A stuck job is marked blocked with a reason in one button, so nothing silently goes quiet.
  • Which roles must sign off a job is your own choice, and the record stays on the asset's history after it closes.

The problem

Jobs get lost between the call and the fix.

Nobody owns the job

A fault is mentioned on the radio, two technicians assume the other has it, and the machine stays down until someone asks again.

Paper job sheets disappear

The job card is filled in by hand, left in a van and typed up days later, if at all. The parts used are never recorded.

No one knows what is waiting

A job has been stuck for a week waiting for a part or a permit, and the manager only finds out when production complains.

How it works

From the first report to the signed record.

Assign

One owner, one date, one priority

Create a work order from a breakdown, a request, a failed inspection or by hand. Give it a priority, a person and a date, and it appears on their list.

  • Priority from low to critical
  • Linked to the asset and its source
  • Calendar and workload views
Work Orders in Solmex on a phone: One owner, one date.
Record

What was done, with which parts

The technician records the work done and the parts used from a phone at the asset. If the job is stuck, one button marks it blocked and says why.

  • Work done recorded from a phone
  • Parts issued against the job
  • Blocked jobs show the reason
Work Orders in Solmex on a phone: Recorded at the machine. Parts issued from stores.
Approve

Signed off by the right people

You decide which roles sign a job, such as technician, supervisor or engineer, and which signatures are required. The work order closes with its record complete and stays on the asset's history.

  • Your own sign-off roles
  • Required signatures before closing
  • Printable work order sheet
Work Orders in Solmex on a phone: Signed on the phone. Required before closing.

Works together with

Work RequestsAnyone reports a problem by QR BreakdownsReport a fault, measure downtime Spare PartsStock, bins and parts used

Questions

Frequently asked questions

What is the difference between a work order and a work request?
A work request is someone saying something needs attention, often from a QR scan and without an account. A work order is the job maintenance decides to do: assigned, dated and recorded. Maintenance reviews each request and turns it into a work order, a breakdown, or closes it with a reason.
Can technicians close work orders from a phone?
Yes. Solmex works in a phone browser, so a technician can open the job at the asset, record the work done and the parts used, add photos and sign. The page shows one main button for the next step, so there is no manual to read.
Where do work orders come from?
You can create them by hand, or from a reported breakdown, a work request, a failed inspection item or a due preventive service. In every case the work order stays linked to where it came from, so you can trace a repair back to the report that started it.
Who signs off a completed job?
You choose. Each company sets its own sign-off roles, for example technician, supervisor and engineer, and marks which of them must sign before a job can be completed. Every signature is stored with the name and time, and the signed work order stays on the asset's history.
Which plan includes work orders?
Work orders are on every plan, including the free Starter plan, together with breakdowns and work requests. Every new account also gets 14 days of the full Business plan before it moves to Starter, which it keeps for free with one user and up to 25 assets.

Open your first work order in five minutes.

Try the Business plan free for 14 days, with no card. After that, one user and up to 25 assets stay free for as long as you like.

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