Industries / Hotels and Resorts

Maintenance software for hotels and resorts

Fix every fault before a guest notices it.

Solmex puts guest rooms, plant rooms, pools and kitchens on one list, lets housekeeping report faults from a phone, and services chillers, boilers and lifts before they fail.

Start free Book a demo

Try the Business plan free for 14 days. No card needed.

A hotel staff member arranges pillows on a freshly made bed in front of a patterned tile wall.

What is at stake

A room out of order loses revenue every night it stays closed.

5% to 20%

Cut from building energy bills by good operation and maintenance, with little capital spend

Source: US Department of Energy, O&M Best Practices Guide

12% to 18%

Saved by preventive maintenance compared with running equipment until it fails

Source: US Department of Energy, O&M Best Practices Guide

Sound familiar?

Small faults turn into bad reviews.

Guests find the fault first

A dripping tap or a noisy air conditioner is mentioned to housekeeping, written on a note, and forgotten. The next guest complains at the front desk, then online.

Plant fails in peak season

A chiller that missed its service stops in August with the hotel full. Rooms get warm, the kitchen struggles, and the repair costs double at short notice.

Safety records live in binders

Pool water tests, lift checks and fire door rounds are kept on paper in the engineering office. When an inspector or insurer asks, the gaps show.

How Solmex fixes it

One system for rooms, plant and every property.

Respond

Every room fault reaches engineering

Housekeeping, front desk and spa staff report a fault from the QR code in the room or on the machine, with a photo. Engineering sees it at once and the room's history builds up.

Report by QR code, no account needed
Staff who only report are free
Repeat faults per room visible

See Work Requests

Prevent

Service plant before the season

Set a plan once for chillers, boilers, lifts, pool pumps and laundry machines. Solmex schedules each service by run hours or the calendar and shows the team what is due this week.

Plans by run hours or by date
Due and overdue work in one list
Parts listed on every service

See Preventive Maintenance

Prove

Pool, lift and fire checks signed

Daily pool tests, fire door rounds and kitchen checks run from a phone. Each result carries a name, a time and a photo, and a failed item opens a job straight away.

Checklists with photos and signatures
A failed check becomes a job
Signed PDF report for inspectors

See Inspections

Your numbers

What is unplanned downtime costing you?

Move the sliders to match your operation. The starting values are typical for the sector, not a promise.

Critical assets (chillers, boilers, lifts, pool plant, kitchens)

Hours of unplanned downtime per asset, per year

Cost of one hour of downtime on one asset

Unplanned downtime costs you about $0

Planned maintenance that avoids 30% of it is worth $0

An estimate from your own inputs. The 30% is set below published results on purpose: NIST found 44% less downtime at plants that invested more in preventive and predictive maintenance.

No risk to try

Start small. Keep your data. Leave any time.

Free to start, free to stay

Every account gets 14 days of the Business plan. After that, one user and up to 25 assets stay free with no time limit.

Anyone can report a problem

Operators, cleaners and tenants report faults by scanning a QR code. People who only report are free on every plan.

Your data stays yours

Export every record to Excel whenever you like, or take a full export of the whole account. Nothing is locked in.

Private and controlled

Your company's records are kept apart from every other customer's, every change is logged, and you decide who can see and do what.

Questions

Frequently asked questions

How do housekeeping and front desk staff report a fault?

Each room and each machine gets a QR label. Staff scan it with a phone, describe the problem and add a photo, without needing an account. The request reaches engineering at once with the room already on it. People who only report problems are free on every plan, so everyone on the team can use it.

Can we run several hotels on one account?

Yes. Each property is its own location with its own buildings, floors and rooms, all on one register. Open jobs, overdue services and costs can be viewed for one hotel or for the whole group. Parts used and contractor invoices are recorded against each asset, so you can see what each property spends on maintenance.

Does it keep records for pool, lift and fire safety checks?

Yes. You build the checklist once and your team runs it from a phone at the pool, the lift or the fire panel. Every result is stored with the person, the date and time, and photos, and you can print a signed PDF report. Solmex keeps the records; certification stays with your safety team and approved contractors.

How long does it take to get started?

Most hotels start with their plant room and guest rooms in a day or two. Import your asset and room list from Excel, set up service plans for the main plant, and put QR labels on the rooms. Every new account gets 14 days of the Business plan free, with no card needed.