Product / Work Requests

Hear about problems before they become breakdowns.

Anyone can report a problem by scanning the QR code on an asset, with a photo and no account. Maintenance reviews each request and turns it into a work order or a breakdown.

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Work Requests in Solmex on a phone: From a QR scan. Even when the machine is not listed.

Key points

  • Anyone can report a problem by scanning the QR code on the asset, with no account, no licence required.
  • A request typed with no asset number is matched to the right machine before it becomes a job.
  • The person who reported it gets a status link and can see whether it was accepted, actioned or closed, and why.

The problem

Problems reach maintenance late, or never.

Reports get lost on the way

An operator mentions a leak to a supervisor, who tells someone in the canteen. Nobody writes it down, and the leak becomes a breakdown.

Nobody knows which machine

A call says the pump in the basement is noisy. There are four pumps in the basement, and the technician checks the wrong one first.

People stop reporting

Staff reported the same broken door three times and never heard back. Now they do not bother, and small problems go unseen.

How it works

A clear way in for every problem.

Report

Scan, describe, send

The QR code on each asset opens a short form on any phone, already linked to that asset. Staff and visitors add a description and a photo. A public request page covers problems with no label.

  • No account or app needed
  • Linked to the scanned asset
  • Photo and description from a phone
Work Requests in Solmex on a phone: No login needed. Where it is, in their words.
Triage

Maintenance decides what happens next

Requests land in one queue. Maintenance turns each one into a work order or a breakdown, or closes it with a reason. A request typed without an asset number is matched to the right asset before it becomes a job.

  • One queue for every request
  • Convert to a work order or breakdown
  • Close with a reason when not needed
Work Requests in Solmex on a phone: Reviewed by maintenance. Matched to the machine.
Track

The person who reported sees the outcome

Every request gets a number and a status link. The person who reported it can check whether it was accepted, which work order was raised, or why it was closed.

  • A number for every request
  • Status link for the requester
  • The reason is shown when closed
Work Requests in Solmex on a phone: Every request has an answer. The reporter can follow it.

Works together with

Work OrdersAssign, track and close the job BreakdownsReport a fault, measure downtime Asset ManagementOne record per asset, for life

Questions

Frequently asked questions

Who can raise a work request?
Anyone. A visitor or operator can scan the QR code on an asset or use your public request page, with no account. Staff who only report problems can also have a work requester seat to raise and follow requests from inside Solmex. Those seats are free on every plan.
What happens to a request after it is sent?
It lands in the request queue with a number, such as WR-2026-0112. Maintenance reviews it and either turns it into a work order, records it as a breakdown, or closes it with a reason. The person who sent it can follow the status and read the outcome.
What if the person does not know the asset number?
A QR scan already knows which asset it is. On the public request page the person can describe the asset in their own words. Solmex links it only when the text matches an asset number exactly, and never guesses. Otherwise maintenance picks the right asset before the request becomes a job.
Is the public request page safe to publish?
Yes. It can only create a request; it cannot read your data. Submissions are rate limited and protected by a bot check, and the status page shows only the request number, status and outcome, never internal details or the names of your staff.
Which plan includes work requests?
Work requests are on every plan, including the free Starter plan, together with work orders and breakdowns. Every new account gets 14 days of the full Business plan, then keeps Starter for free with one user and up to 25 assets. People who only report problems never need a paid seat.

Put a QR code on your first asset today.

Try the Business plan free for 14 days, with no card. After that, one user and up to 25 assets stay free for as long as you like.

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