Product / Breakdowns

Get broken assets running again, faster.

Solmex records each breakdown the moment it is reported, counts the downtime, and shows which assets fail most and why, so repeat faults stop being a surprise.

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Breakdowns in Solmex on a phone: Everyone sees what is down. Back tomorrow.
The Solmex breakdown register showing active breakdowns with the machine, the fault category, the current status, how many days the machine has been down and the expected return to service.
The breakdown register: every open fault, its age and its expected return.

Key points

  • Downtime starts counting the moment a fault is reported, not when someone gets around to logging it.
  • Failure codes come from a tree you control, so causes can be compared across the fleet, not just described in free text.
  • Breakdown analysis ranks the assets that fail most and repeat within 30 days, printable as a scheduled report.

The problem

Downtime you cannot measure, you cannot reduce.

Nobody knows how long it was down

A generator was down for four days, but the report says one. The start time was never written down, so the number is a guess.

The same fault keeps coming back

Pump P-12 has had the same seal failure three times this year. Each repair was treated as new, so the cause was never fixed.

Management asks and nobody can answer

The plant manager wants to know what is down, since when and when it will be back. Someone spends the morning making calls.

How it works

From the first report to the reason it failed.

Report

Downtime starts when the fault is reported

A breakdown is logged from a phone with a photo, or raised from a QR code request. The asset is marked down at once, and the clock runs until the repair is recorded.

  • Reported from a phone with a photo
  • Asset status changes automatically
  • Opens a work order in one step
Breakdowns in Solmex on a phone: Reported in seconds. Waiting for parts.
Classify

Failure codes in your own words

Classify each breakdown with a failure code from a tree you control, from system down to component. A breakdown logged by mistake is cancelled with a reason, so it never counts as a real failure.

  • A default code tree you can edit
  • Reclassify after diagnosis
  • Mistakes cancelled, not faked as repairs
Breakdowns in Solmex on a phone: A failure code on every record.
Analyse

See which assets fail most, and why

Breakdown analysis shows availability, time between failures, time to repair, the top causes and the assets that fail again within 30 days. A status report can be printed or emailed to management on a schedule.

  • MTBF and MTTR per asset
  • Top causes and repeat failures
  • Scheduled PDF report by email
Breakdowns in Solmex on a phone: Where the downtime goes.

Works together with

Work OrdersAssign, track and close the job Work RequestsAnyone reports a problem by QR ReportsDashboards and data export

Questions

Frequently asked questions

How is downtime measured?
From the moment the breakdown is reported to the moment it is resolved. The asset is marked as broken down while the breakdown is open, so your availability figures follow the records instead of someone's memory. If a report date was entered wrongly, an administrator can correct it, and the correction is logged.
What if a breakdown was logged by mistake?
Cancel it with a reason. A cancelled breakdown is kept for the record but leaves every statistic: it adds no downtime, no failure count and no repeat. It is never shown as a repair, so your reliability figures stay honest.
Can we use our own failure categories?
Yes. Each company starts with a default failure code tree and can rename, add, reorder or retire codes up to four levels deep. Retiring a code never changes what past breakdowns say, and a breakdown can be reclassified once the real cause is known.
Is there a report for management?
Yes. The breakdown status report is a short PDF with the key figures, the longest outages and every open breakdown on one line each. It prints clearly in black and white, and it can be emailed automatically every day, week or month to the people you choose.
Which plan includes breakdowns?
Breakdowns are on every plan, including the free Starter plan. Scheduled report emails are part of the Business plan. Every new account gets 14 days of the full Business plan, then keeps Starter for free with one user and up to 25 assets. People who only report problems are free on every plan.

Start recording breakdowns properly today.

Try the Business plan free for 14 days, with no card. After that, one user and up to 25 assets stay free for as long as you like.

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